Shop Policies
GENERAL DISCLAIMER
All sales are final.
Before purchase, please understand the conditions your new plant(s) require to thrive. If you're not sure - ask! We pride ourselves on the incredible range of plants we offer from across the globe - this means that some plants will require your intervention to thrive in the environment in which you store them, such as supplemental light, nutrients, heat, etc. Customers are responsible for the care and upkeep of any purchased plants.
ONLINE PURCHASES
All sales are final.
NOTE: Product photos do NOT represent the exact item you will receive unless the title says otherwise (e.g. "exact plant", "photo represents exact plant"). Actually plant size, colors, variegation, height, etc. naturally varies plant-to-plant. Natural damage may be present on plant.
FLOWERS: Flowers may or may not be present at the time of purchase/delivery, regardless of what is present in product photos. When possible, we always included flower photos in the product description to give you an idea of what they will look like when/if they flower, however your plant may or may not produce flowers based on the conditions you store them in and your care routine.
We always select the healthiest and best-looking option possible for your orders!
Pick Up in Store
While we will always select what we believe is the best specimen for your order, you are welcome to exchange any pre-purchased plant for another pot of the same plant as long as the pot size and sticker price is identical to your initial order. This must be done PRIOR to leaving the premises.
Delivery
Dead-on-arrival or transit-damaged items must be reported to buyer@shakespearesgarden.net with photo proof within 24 hours of delivery. Acceptable proof of damage is based on the discretion of Shakespeare's Garden staff. All approved items will be replaced, if possible, at no cost to you. Otherwise items will be refunded.
Plants purchased without a heat pack during the season when we recommend purchasing the heat pack are not eligible for a refund.
HOLD REQUESTS
Full payment must be made in advance in order to place a hold.
Holds can be requested by contacting us directly.
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