Return policy
Last updated: November 9, 2026
All sales are final.
Plant care disclaimer
Before purchase, please understand the conditions your new plant(s) require to thrive. If you're not sure - ask! We pride ourselves on the incredible range of plants we offer from across the globe - this means that some plants will require your intervention to thrive in the environment in which you store them, such as relocating plants during seasonal changes, providing additional light, nutrients, heat, etc. This applies to both indoor and outdoor plants. Customers are responsible for the care and upkeep of any purchased plants.
Product photo representation
Product photos do NOT represent the exact item you will receive unless the title says otherwise (e.g. "exact plant", "photo represents exact plant"). Actual plant size, colors, variegation, height, quantity of leaves, etc. naturally varies specimen-to-specimen. Natural damage may be present on plant.
Flowers may or may not be present at the time of purchase/delivery, regardless of what is present in product photos. When possible, we always include flower photos in the product description to give you an idea of what they will look like when/if they flower, however your plant may or may not produce flowers based on the conditions you store them in and your care routine.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Damages and issues
Dead-on-arrival or transit-damaged items must be reported to buyer@shakespearesgarden.net with photo proof within 24 hours of delivery. Acceptable proof of damage is based on the discretion of Shakespeare's Garden staff. All approved items will be replaced, if possible, at no cost to you. Otherwise items will be refunded.
WEATHER PROTECTION
It may be necessary to add weather protection to your order to ensure the survival of your plant during the shipping process if, at any point in the shipping process, temperatures are expected to drop below 50°F. If this is the case, we highly recommend adding weather protection to your order.
If you're not sure, feel free to message us before placing your order. Orders purchased without a heat pack during the cold season are not eligible for a refund, replacement, or credit.
Refunds
Upon approval of a refund, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at greenhouse@shakespearesgarden.net or use the contact details in our contact information policy.
Shipping
Last updated: November 9, 2026
Thank you for shopping with Shakespeare's Garden. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders are processed on the Monday or Tuesday following the order date. All orders placed on Mondays will be shipped the following Monday or Tuesday.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Weather protection
Weather protection may be necessary to ensure the survival of your plant during the shipping process if, at any point in the shipping process, temperatures are expected to drop below 50°F. If this is the case, we highly recommend adding weather protection to your order.
If you're not sure, feel free to message us before placing your order. Orders purchased without weather protection during the cold season are not eligible for a refund, replacement, or credit.
Shipping costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
In order to keep costs low and delivery as sustainable as possible, we may use a combination of new and used materials.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to United States.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it.
Questions?
Contact our team at buyer@shakespearesgarden.net or use the contact details in our contact information policy.
F.A.Q.
Will I receive the same plant as in the photos?
No, unless the title says otherwise (e.g. "exact plant", "photo represents exact plant"). Actual plant size, colors, variegation, height, etc. naturally varies plant-to-plant. Natural damage may be present on plant.
FLOWERS: Flowers may or may not be present at the time of purchase/delivery, regardless of what is present in product photos. When possible, we always included flower photos in the product description to give you an idea of what they will look like when/if they flower, however your plant may or may not produce flowers based on the conditions you store them in and your care routine.
When will my order be shipped?
All orders will be shipped on the Monday or Tuesday following the order date. All orders placed on Mondays will be shipped the following Monday or Tuesday.
Should I add weather protection to my order?
Weather protection may be necessary to ensure the survival of your plant during the shipping process if, at any point in the shipping process, temperatures are expected to drop below 50°F. If this is the case, we highly recommend adding weather protection to your order.
If you're not sure, feel free to message us before placing your order. Orders purchased without weather protection during the cold season are not eligible for a refund, replacement, or credit.
Can I shop the greenhouses in person?
Absolutely! Our online store is merely a glimpse at our vast collection of plants. Stop by any time during our open hours.
Do you sell any larger plants?
We certainly do! However due to hefty shipping costs, we only sell our larger specimens in-store. Feel free to send us a message so we can check what's available before you make the trip.