Shipping policy
Last updated: November 9, 2026
Thank you for shopping with Shakespeare's Garden. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders are processed on the Monday or Tuesday following the order date. All orders placed on Mondays will be shipped the following Monday or Tuesday.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Should I add weather protection to my order?
Weather protection may be necessary to ensure the survival of your plant during the shipping process if, at any point in the shipping process, temperatures are expected to drop below 50°F. If this is the case, we highly recommend adding weather protection to your order.
If you're not sure, feel free to message us before placing your order. Orders purchased without weather protection during the cold season are not eligible for a refund, replacement, or credit.
Shipping costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
In order to keep costs low and delivery as sustainable as possible, we may use a combination of new and used materials.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to United States.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it.
Questions?
Contact our team at buyer@shakespearesgarden.net or use the contact details in our contact information policy.