Refund policy

Last updated: November 9, 2026

All sales are final.

Plant care disclaimer

Before purchase, please understand the conditions your new plant(s) require to thrive. If you're not sure - ask! We pride ourselves on the incredible range of plants we offer from across the globe - this means that some plants will require your intervention to thrive in the environment in which you store them, such as relocating plants during seasonal changes, providing additional light, nutrients, heat, etc. This applies to both indoor and outdoor plants. Customers are responsible for the care and upkeep of any purchased plants.

Product photo representation

Product photos do NOT represent the exact item you will receive unless the title says otherwise (e.g. "exact plant", "photo represents exact plant"). Actual plant size, colors, variegation, height, quantity of leaves, etc. naturally varies specimen-to-specimen. Natural damage may be present on plant.

Flowers may or may not be present at the time of purchase/delivery, regardless of what is present in product photos. When possible, we always include flower photos in the product description to give you an idea of what they will look like when/if they flower, however your plant may or may not produce flowers based on the conditions you store them in and your care routine.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Contact us before returning an item.

Damages and issues

Dead-on-arrival or transit-damaged items must be reported to buyer@shakespearesgarden.net with photo proof within 24 hours of delivery. Acceptable proof of damage is based on the discretion of Shakespeare's Garden staff. All approved items will be replaced, if possible, at no cost to you. Otherwise items will be refunded.

WEATHER PROTECTION

It may be necessary to add weather protection to your order to ensure the survival of your plant during the shipping process if, at any point in the shipping process, temperatures are expected to drop below 50°F. If this is the case, we highly recommend adding weather protection to your order.

If you're not sure, feel free to message us before placing your order. Orders purchased without weather protection during the cold season are not eligible for a refund, replacement, or credit.

Refunds

Upon approval of a refund, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at greenhouse@shakespearesgarden.net or use the contact details in our contact information policy.