WEATHER PROTECTION

One (1) unit of weather protection includes a heat pack and any additional packing materials we deem necessary to protect your order from cold damage.

We strongly recommend adding weather protection to your order if temperatures are expected to drop below 50°F at any point in the shipping process. Please note that all orders will be shipped from Brookfield, CT on the Monday or Tuesday following your order date, not on the date you place your order. Remember that shipping routes are not always direct and there may be additional stops in colder states on your plant’s journey from us to you, depending on the carrier and shipping option chosen. If you’re on the fence, we always recommend adding weather protection to ensure your plants are at their peak health and beauty.

If weather protection has not been purchased, we may opt to delay your shipment until temperatures are more favorable.

If damage is present on a plant that we suspect to be a result of cold temperatures and weather protection was not purchased, that plant is NOT eligible for replacement or refund.

If you purchase weather protection and your plant arrives with damage suspected to be the result of cold temperatures, please submit the following information to buyer@shakespearesgarden.net within 24 hours of delivery:

• Photos of entire plant
• Photos of damage
• Order #
• The specific item your are submitting this ticket for